Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...PetSmart does Anything for Pets JOIN OUR TEAM! Pet Trainer About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our...
...Title: Sr ServiceNow Developer Duration: Permanent Location: Columbia, MO, Onsite -Will work on relocation package Salary: 160K-175K- Yearly Responsibilities Writing clean, high-quality, high-performance, maintainable code Develop and support software...
...life balance ~ Operate a Day Cab Flatbed Truck delivering metal products to customers... ...8% No Touch Freight ~ customer unloads, driver may handle small bundles or light tubes... ...! Requirements ~ Valid Class A or B CDL ~3 years or more of verifiable driving...
Litigation Paralegal / Personal Injury/ 401K / Hybrid/ Great Work Environment /Great Benefit Package This Jobot Job is hosted by: Haley Lucas Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $80,000 - $95,000 ...
Ahoy, Matey! Success On The Spectrum ABA is a learning center for children with Autism. We assign one "teacher" (known as a behavior technician) per child. We teach the children to talk, pretend play, feed themselves, make friends, etc. We are looking for playful, high...