Job Description
About Us: Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) and HUBZone certified performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations.
About the Position: TJFACT in partnership with Davis Professional Services (DPS) is seeking to hire a well-versed
Customer Service Rep II to support the
CDC-Vaccine Order Management Contact Center (VOMCC) team in
Pheonix, AR .
The
Customer Service Rep II will provide user support and customer service for vaccine grantees and providers via telephone and e-mail.
Please note that this role is contingent upon reward. DUTIES AND RESPONSIBILITIES: - Maintain appropriate documentation on phone and e-mail inquiries
- Provide users with operational and technical support for basic software/hardware issues with the VTrckS Ordering System
- Escalate issues to the appropriate areas of responsibility and monitor activity to ensure that issues are resolved within the established departmental time frames
- Provide assistance to CDC in resolving escalated issues
- Complete required training
REQUIRED QUALIFICATIONS: - US Citizenship
- High School Diploma or GED required
- One (1) to three (3) years of related customer service, call center or help desk experience
- Demonstrated customer service, leadership and team interaction skills are required
- Ability to define and solve problems, collect data, establish facts and draw valid conclusions
- Ability to plan and organize, prioritize and plan work activities, using time efficiently
- Experience with current PC and Windows environments required
- Knowledge of Internet browser support desired
- Technical terminology experience desired
- Must be able to speak and write English clearly and professionally
- Must be comfortable working in fast-paced environments
- Bi-lingual a plus
- May be required to work holidays. Overtime may be required.
BENEFITS: - Medical, Vision and Dental Insurance
- 401-K plus match
- Paid Vacation days
- Paid holidays
- Short Term and Long-Term Disability
- Voluntary Term Life
TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Job Tags
Temporary work,