1 week ago Be among the first 25 applicants
Boston, MA area |Full-Time | Onsite | $125k - $150k
Were supporting a large, family-owned franchise operator seeking a hands-on HR Director to lead people operations across 100+ retail and restaurant locations. This is a high-impact leadership role reporting directly to the President, ideal for someone who thrives in a fast-paced, people-driven environment and understands the dynamics of field-based HR.
What Youll Do:
Own all HR functions across a multi-unit restaurant/retail structure
Oversee onboarding, compensation, and employee lifecycle processes
Manage benefits programs, annual merit increases, and pay structures
Handle leave management (FMLA, ADA, Workers Comp, STD/LTD)
Partner with store leaders on employee relations, performance issues, and coaching
Maintain compliance across state/federal/local labor laws
Lead internal communications, policy updates, and handbook revisions
Respond to employment-related claims, partnering on legal and documentation
Ensure accuracy of HR systems, employee files, and reporting
Supervise administrative team members and ensure day-to-day HR continuity
What Were Looking For:
7+ years of progressive HR experience, including 3+ in QSR, retail, or franchise operations
Proven ability to lead HR strategy and execution across multiple locations
Deep understanding of employment law and regulatory requirements
Strong communicator, coach, and conflict resolver
Highly organized and able to balance strategic initiatives with daily execution
Experience overseeing HR support staff or admin team
Local to Massachusetts and available to work onsite daily
Bilingual in English/Spanish or Portuguese is a plus
Why This Role?
Join one of New Englands largest and most respected Dunkin franchise groups
Take full ownership of HR and be part of the executive leadership team
Competitive salary + performance bonus
Full medical, dental, vision, 401(k), PTO, and car/phone allowance if needed
Family-owned culture that values people, operational excellence, and long-term success
???????Family-owned culture that values people, operational excellence, and long-term success
??????? MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.comReferrals increase your chances of interviewing at MOHR Talent by 2x
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