Job Description

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

The Business Continuity Program Manager plays a critical role in leading field-based community support efforts during emergency response deployments. This position is responsible for the on-the-ground execution of support operations, overseeing 1-3 active deployment sites simultaneously. The role involves coordinating volunteers, managing on-site vendors, maintaining vehicle assets, and ensuring timely and accurate distribution of supplies and services. Acting as an ambassador of T-Mobile, the Program Manager must embody and communicate T-Mobile's values while serving impacted communities with empathy and professionalism. When not actively deployed, the position supports Community Support asset and supply readiness to ensure quick deployment can be achieved with accuracy and organization, through on-site audits and working with vendors to ensure contract compliance.

Job Responsibilities

• Lead in-market Community Support deployments during emergency events, providing tactical oversight and operational leadership.
• Manage site-level logistics, including volunteer coordination, vendor oversight, and resource allocation across multiple deployment locations.
• Conduct regular audits of warehouse inventory and vehicle assets to ensure deployment readiness.
• Work with vendors to maintain vehicle assetsmechanical health, appearance, and licensing compliance.
• Participate in the Emergency Response Management on-call rotation; follow established procedures to monitor potential business disruptions and report accordingly.
• Support volunteer training by helping design curriculum, leading field-based orientations, and promoting a positive deployment experience.
• Contribute to After Action Reviews (AARs) post-deployment to assess performance, capture lessons learned, and drive continuous improvement.
• Maintain and report project metrics through dashboards, program updates, and leadership briefings.
• Perform additional duties or lead special projects as needed.

Qualifications

• Experience in emergency response, field operations, logistics, or program management preferred.
• Strong interpersonal and leadership skills, with the ability to influence and communicate across levels.
• Comfortable working in high-pressure, dynamic environments and traveling on short notice.

Education and Work Experience

• Bachelor's Degree in Business or Information Technology (Required)
• 4-7 years of Business Continuity experience in the workforce (Required)
• 2-4 years experience with business continuity program software (Preferred)
• 2-4 years Private sector crisis management experience (Preferred)
• 2-4 years Telecommunications experience (Preferred)
• 2-4 years experience in centralized program design with decentralized program execution (Preferred)

Knowledge, Skills and Abilities

• Business Continuity (Required)
• Communication (Required)
• Crisis Management (Preferred)
• Telecommunications (Preferred)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel : Travel Required (Yes/No): Yes

DOT Regulated : DOT Regulated Position (Yes/No): No

Safety Sensitive Position : Safety Sensitive Position (Yes/No): No

Compensation and Benefits

Base Pay Range: $64,300 - $115,900

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The actual starting pay will vary based on location, qualifications, and experience.

At T-Mobile, employees in regular, non-temporary roles are eligible for bonuses or incentives based on role and performance. For details, see the pay range by hiring location and related information.

Benefits

At T-Mobile, our benefits reflect the spirit of One Team, Together. Eligible employees receive medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays; parental and family leave; family building benefits; back-up care; childcare subsidy; tuition assistance; coaching; disability and life insurance options; and voluntary coverages. We also offer discounts on mobile service and home internet, pet insurance, and commuter programs. Details available at

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to protected characteristics. If you need reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.

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