Job Description

Job Description

Job Description

Join our team today!

The Canopy by Hilton, located in the heart of vibrant Downtown Grand Rapids, is on the lookout for a skilled and enthusiastic Sales & Event Coordinator. This role will support our sales team in the coordination of sales, events, and banquets at our unique full-service hotel. If you have a passion for hospitality and a desire to create exceptional experiences in a competitive sales environment, we can’t wait to receive your application!

JOB SUMMARY: Responsible for providing sales and event support to the hotel.

ESSENTIAL JOB FUNCTIONS:

• Coordination of all events and group business, as contracted by the sales team
• Answer sales phone calls and follow up to voicemails in timely manner
• Respond to all sales inquiries and follow-up on all customer needs accurately, timely and in a professional manner
• Actively solicit new business based on hotel’s needs (TBD by GM or Sales Leader)
• Proactively sell and conduct tours of meeting and banquet space while providing information on hotel
• Meet or exceed activity goals determined by GM or Sales Leader
• Work with sales personnel to achieve required sales team goals
• Generate correspondence, reports and necessary forms (i.e. contracts, prepare proposals, etc.) as directed
• Assistance in coordination of all group business as contracted by the sales manager
• Effectively communicate with all departments, including any outside vendors, to ensure that the meeting and related functions are executed to exceed the client’s expectations-assist set up, tear down of meeting rooms and/or additional amenities
• Ensure proper and organized setup and tear down of meeting rooms
• Maintain well-documented, accurate, organized and up-to-date file management
• Develop strong customer relationships through professional client communication
• Have current knowledge of hotel rates, strategies, discounts and promotions
• Communicate with hotel team for accurate execution of group’s needs (BEO’s and group resumes)
• Assist with completing required sales reports
• Assist hotel with implementing hotel specific selling strategies
• Confirm all group and meeting details prior to arrival
• Greet contact for each meeting and confirm expectations
• On-site contact during events – when needed
• Create signage (reader boards and door cards) specific to each event
• Create post-event evaluations of each event to ensure success in the future
• Build and maintain group blocks including inputting rooming lists when necessary
• Promptly follows-up on all customers needs and inquiries in an efficient and expedient manner
• Assists the sales manager with client events, etc.
• Book events and groups as deployed by Sales Leader

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

• Excellent verbal communication, phone, and presentation skills
• Time management and problem solving abilities
• Self-motivated, well organized, and detail-oriented
• Excellent computer software skills
• Customer/client focus with ability to build and maintain relationships

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• Hotel experience strongly preferred
• Event Management or Hospitality degree is a plus

BENEFITS WE OFFER

• Career development & work-life balance
• Paid time off
• Hotel discounts
• Day-1 Health, dental, & vision insurance
• 401(k) with company match
• Additional earning incentive
• And more!

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required

SUPERVISORY RESPONSBILITY

This position supervises Banquet Staff.

PHYSICAL DEMAND

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

Flexible 40+ Hours. Evening and weekend work is required based on client and business needs.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

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