Technical Sales Application Specialist - Wet End Solutions for Pulp & Paper Industry Wet End Solutions Technical Sales, Applications, Service Technician Business Area: Pulp & Paper – Service – Wet End Solutions Job Description This position serves four fundamental areas broken down as follows: Mill site Optimization and Troubleshooting Quotation Preparation and Field Applications Technical Sales Support Field Service Support The application specialist serves as technical support to the North America Sales Network. They will be a key person in mill site troubleshooting and problem identification, variances from global best practices, and development of technical solutions for a given project, including technical marketing, case generation and methodology. They will assist inside sales with quote preparation, consult engineering, and typically will justify and present for large or strategically important sales presentations. 1) Mill Site Optimization and Troubleshooting The goal of optimization and troubleshooting typically encompasses two areas: Response to a specific mill problem. The goal is to supply value‑added optimization services, sometimes paid, sometimes at no cost to the customer, to build relationships to promote future orders and customer loyalty. Perform wet end audits and discuss variances from actual mill equipment and operational practices compared to current global best practices. These audits highlight the need for upgraded equipment and discussions of newly available technologies, leading into applications and design of new equipment. The optimization and application specialist must audit the wet end of the customer’s paper machine, document and evaluate existing equipment, and routinely gather engineering information such as installed vacuum systems, drive motors, and equipment prints. Detailed sketches, equipment layouts and mechanical details are often required. Ideally the optimization and applications specialist should be comfortable with mill data collection, storage systems, retrieval practices, typical operational parameters, and typical physical property measurement. 2) Quotation Preparation and Field Applications Requests for technical quotations and problem solving can originate from sales associates, paper mills, engineering firms, or paper machine builders. The optimization and application specialist will review the request and determine what drainage or ancillary equipment is needed to satisfy the objectives outlined in the request. An outline is generated and sent to inside sales for pricing. As part of the proposal, generation of the following material may be needed: vacuum requirements, drainage projections, layout drawings, horsepower consumption projections, descriptive cover letter, and startup and trial plans. The optimization and application specialist may have to start‑up Andritz equipment, supervise customer training, formulate and execute trial plans, and create reports. 3) Technical Sales Support Provide value‑added and ROI technical arguments to support customer proposals. Generate technical marketing materials and support general product line marketing efforts. 4) Field Service Support On occasion, field service support may be needed, such as assisting in, supervising the installation of wet end poly and ceramic blades and covers. While this is a North America position, some international travel may be required to support Wet End Solutions global growth objectives. Requirements Mechanical Engineering Degree or equivalent paper industry experience. Excellent communication skills. Ability to research supportive data as needed for technical marketing approach. Ability to generate and present technical arguments and rationale in presentation format. Experience in wet end operations and process knowledge. Familiar with paper physical property test methods. Knowledge of wet end equipment design. Able to develop close business relationships from the machine floor to management. Initiative – this position will require the associate to recognize and generate projects through customer and market interaction. Reports to: To Be Confirmed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Seniority level Mid‑Senior level Employment type Full‑time Industries Machinery Manufacturing, Paper and Forest Product Manufacturing, and Engineering Services Location Georgia, United States #J-18808-Ljbffr ANDRITZ
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